This return envelope was stamped thru USPS, & not UPS or FedEx. I found it kinda flimsy, so I reinforced it w/ extra tape. Like many others, I returned a phone 2 Assurant in their return envelope. My bill is due today and I am not going to pay for a non returnable fee when I returned and mailed out the phone in its package that Tmobile provided to me. May I know how this is going for you? This happened to me too and I very upset about it. I also contacted my Congressman who is considering consumer protection legislation for situations like this. I am disputing the charge and if that does not work, I will sue them in Small Claims Court. I Did drop by the store 1 mile from me to help transfer the data, but they were not permitted to touch a phone because of the Wuhan virus Next T-Mobile said that was done because the local store was closed, which was not true. I was told I should have returned the phone to a local store, however, when I made the claim, I was told I could not drop it off at a store. I talked to 4 “experts and 2 supervisors and the best they would do is knock off a couple hundred bucks. Of course, if T-Mobile loses the phone as they did in my case, it would not be covered either. Also shipment is only insured for the minimum $100. It would have been no better if I requested a return receipt because that does not prove that the phone was in the box. Mine was never scanned so now I am charged $860.50 for their error and sloppy bookkeeping. Unfortunately, T-Mobile does not document the opening of received boxes and the only record they have is by scanning the phone for the IMEI. UPS confirmed delivery to Ft Worth and was signed for by T-Mobile. It was shipped UPS 3rd day with a provided label. The last one, a warranty replacement was lost in house by T-Mobile. In the last 2 years I have had 2 warranty replacements and 2 broken screens.
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